Please welcome Lefteris Grammatas, Senior Business Optimization Services Consultant at Sitecore, to kick off the AMA-St. Louis 2014/2015 Luncheons.
Learn the path in creating lifetime customers and how to use the Customer Experience Model as your campus in elevating your organization in the customer experience stages. Get a top level view on how you compare with the industry and find how to utilize people, processes and technology to innovate your current status quo. Finally, see what success looks like, and be prepared to learn some tools to get you started.
Attending this luncheon, you will learn:
· Where your business stands on the Customer Maturity Model
· What are the steps you need to take for your organization to create lifetime customers
· Have a guide on quick wins you can demonstrate in your organization
· Visualize what success looks like